I deposited money from bKash but it has not shown up in my account — what should I do?

First wait 5 to 15 minutes, as there is sometimes a slight delay due to network lag. If it still has not arrived, contact us via live chat or at support@app66.cam with a screenshot or transaction ID of your bKash transaction. We will verify it and resolve the issue promptly.

How do I complete account verification (KYC)?

Email a photo of your National ID (NID) or passport along with your bank or mobile banking details to support@app66.cam, or contact us via live chat. Our team will complete the verification promptly.

🎧 24/7 Bengali Support

app66 Support — We are always here for you with any issue

app66's experienced Bengali-speaking support team is available 24 hours a day, 7 days a week. Get instant answers to any question about your account, payments or gaming.

24/7 Live Support

৳500 Minimum Deposit

5-30 Minute Withdrawals

120% Welcome Bonus

Contact Us

Getting help on app66 is very easy. Reach our skilled support team through any of the channels below — we are always ready to assist you fully in Bengali.

Live Chat

Use our live chat for the fastest assistance. A Bengali-speaking representative will answer your questions directly. Available 24 hours a day, 7 days a week.

Fastest

Email Support

For detailed issues or document-related matters, contact us by email. Our address is:

[email protected]

For Detailed Issues

Help Center

You can find answers to common questions in our FAQ section. All frequently asked questions about registration, deposits, withdrawals and bonuses are covered there.

View FAQ

Deposit and Withdrawal Support

Deposits and withdrawals on app66 are simple and secure. You can deposit money within just a few minutes using four popular Bangladeshi payment methods: bKash, Nagad, Rocket and Upay.

The minimum deposit amount is just ৳500, and the minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within just 5 to 30 minutes.

For any payment-related issue — such as a stuck transaction, an incorrect deposit amount or a delayed withdrawal — contact us via live chat or email. Our support team will resolve it quickly.

bKash

Nagad

Rocket

Upay

Steps to Use Live Chat

Using app66's live chat feature is very simple. Just follow the steps below and you will be connected to a support representative in no time.

Log in to app66

First log in to your account. You can also start a chat in guest mode without logging in, but logging in is necessary for account-related issues.

Click the live chat button

Click the chat icon on the page and a chat window will open.

Describe your issue

Briefly write what you need help with — for example, "bKash deposit not received" or "bonus not received".

Speak with a representative

A Bengali-speaking representative will connect quickly and resolve your issue. You can also share screenshots if needed.

Why choose live chat?

Conversation entirely in Bengali
Available 24 hours a day, 7 days a week
Quick resolution of payment issues
Instant answers to BPL and IPL betting questions
Account verification and security support

Common Support Topics

The topics below are the ones our support team hears about most often. If your issue is not listed here, ask us directly via live chat.

Account

Account Registration and Login

If you have trouble opening a new account, forget your password or cannot log in, our support team will help you right away.

Payment

Deposit and Withdrawal Issues

If a deposit from bKash or Nagad has not gone through, a withdrawal is delayed or an incorrect amount is showing, please contact us.

Bonus

Bonuses and Promotions

The support team will help with any questions about the 120% welcome bonus, cashback or any other promotion.

Gaming

Game and Betting Issues

If a game fails to load, there is a discrepancy in betting results or you have any issue with cricket or football betting, let us know.

VIP

VIP and Cashback Program

If you have questions about the Bronze, Silver, Gold and Platinum VIP tiers or have not received your weekly cashback, let us know.

Security

Account Security

Get support for any matter related to suspicious activity, a suspended account or identity verification (KYC).

Responsible Gaming and Support

app66 believes gaming should be for fun — not stress. Our support team is here not only to resolve technical issues but also to help keep your gaming experience healthy and enjoyable.

If you feel gaming is getting out of your control, our support team can help you set deposit limits, session restrictions or a temporary account suspension.

For more details, visit our Responsible Gaming page. Please note that this platform is for users aged 21 and above only.

For 21+ Only

Join app66 Now

Get a 120% welcome bonus and enjoy the benefits of our Bengali-speaking support.

Common Support Questions

Find answers here to frequently asked questions about app66 support. If your question is not listed, ask us via live chat.

Yes, app66 live chat support is active 24 hours a day, 7 days a week, 365 days a year. On BPL or T20 match days, late at night or early in the morning — our Bengali-speaking representatives are ready to serve you at any time.

First wait 5 to 15 minutes, as there is sometimes a slight delay due to network lag. If it still has not arrived, contact us via live chat or at [email protected] with a screenshot or transaction ID of your bKash transaction. We will verify it and resolve the issue promptly.

Withdrawal requests on app66 are generally processed within 5 to 30 minutes. The minimum withdrawal amount is ৳1,000. If there is a delay for any reason, please contact the support team.

Use the "Forgot your password?" option on the login page and enter your registered email or mobile number. A password reset link will be sent to you. If you have trouble, let the support team know.

The welcome bonus should be added automatically after your first deposit. If you have not received it, contact us via live chat with your account details. Please note that the 120% bonus applies up to a maximum of ৳8,000 and is subject to a 20x wagering requirement.

Email a photo of your National ID (NID) or passport along with your bank or mobile banking details to [email protected], or contact us via live chat. Our team will complete the verification promptly.

Yes, absolutely. All support operations at app66 are conducted entirely in Bengali. Our representatives assist players from Bangladesh in their native language.

The app66 VIP program has four tiers: Bronze, Silver, Gold and Platinum. Cashback is paid on a weekly basis, starting from 0.4% at Bronze and going up to 1.5% at Platinum. If you have not received cashback for a specific week, please let the support team know.