app66 Privacy Policy
Our complete and transparent policy on how your personal information is collected, used, and kept secure on the app66 platform is described here.
1. Introduction and Scope
app66 ("we", "us", or "platform") provides a reliable online gaming and betting service for players in Bangladesh. When you use our website app66.cam, create an account, or use any of our services, you are considered to have agreed to the terms of this privacy policy.
This policy describes what types of information we collect, how it is used, who it may be shared with, and what steps we take to protect your information. This policy applies only to the app66 platform and does not apply to third-party websites or services.
Users must be at least 21 years old to use our services. We do not knowingly collect information from minors, and if such information comes to our attention it will be deleted immediately.
2. Information We Collect
app66 collects two types of information from users — information you provide directly and information collected automatically.
2.1 Information You Provide Directly
You may provide the following information when registering an account and using our services:
- Full name and date of birth
- Email address
- Payment information (bKash, Nagad, Rocket, Upay numbers)
- National ID card or passport details (for identity verification)
- Information provided when contacting our support team
- Information provided through participation in promotional campaigns
2.2 Automatically Collected Information
When you use our platform, the following information may be collected automatically:
- IP address and device type
- Browser type and operating system
- Browsing activity on the platform and page visit history
- Login and logout times and session information
- Information collected through cookies and similar tracking technologies
- Gaming activity and transaction history
2.3 Information Received from Third Parties
For the purpose of identity verification or fraud prevention, we may verify information through trusted third-party service providers. We have clear agreements with such third parties and they may not use your information for any other purpose.
3. Purpose of Data Use
app66 uses user information only for legitimate and necessary purposes. The main purposes for which we use information are as follows:
3.1 Account Management and Service Delivery
- Account registration, verification, and management
- Processing deposits, withdrawals, and transactions
- Providing bonuses and promotions and managing the VIP program
- Improving and personalizing gaming services
3.2 Security and Legal Compliance
- Detecting and preventing fraud, money laundering, and other illegal activities
- Identity verification and age confirmation
- Enforcing responsible gaming policies
- Meeting legal and regulatory obligations
3.3 Communication and Support
- Providing support through live chat and email
- Sending important notices, security alerts, and account-related information
- Sending promotional messages where you have given your consent
3.4 Analytics and Development
- Improving platform performance and user experience
- Identifying and resolving technical issues
- Conducting statistical analysis to improve service quality
4. Data Sharing and Third Parties
app66 does not sell, rent, or share users' personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Information may be shared only to the extent necessary to provide services with payment processors (bKash, Nagad, Rocket, Upay), technology support providers, identity verification services, and game software suppliers. All such organizations operate under strict confidentiality agreements.
4.2 Legal Requirements
Information may be disclosed to comply with court orders, lawful orders from government authorities, or applicable legal obligations. Only the minimum necessary information will be disclosed in such cases.
4.3 Business Transfers
In the event of a corporate merger, acquisition, or similar business change, user information may be transferred to the new entity. Users will be duly notified in such circumstances.
4.4 With Your Consent
For any sharing of information beyond the cases above, your explicit consent will be obtained.
5. Cookies and Tracking Technologies
Cookies and similar technologies are used on the app66 website. Cookies are small text files stored in your browser that help improve the quality of the service.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and for basic functionality — these cannot be disabled.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to analyze platform usage and for development.
- Security Cookies: Used to prevent fraud and unauthorized access.
5.2 Cookie Controls
You can control or delete cookies by changing your browser settings. However, disabling essential cookies may affect some platform functionality.
6. Data Protection and Security Measures
app66 follows industry-standard security technologies and processes to protect user information. The key components of our security measures are:
- SSL Encryption: All information transmitted on the platform is encrypted using SSL/TLS technology.
- Secure Servers: Secure and encrypted servers are used to store information.
- Access Controls: Only authorized personnel can access user information.
- Regular Security Reviews: Regular security assessments are conducted to identify and address system vulnerabilities.
- Two-Factor Verification: A multi-layered verification process is in place for account security.
- Payment Security: The highest level of security is ensured for financial transactions.
While we strive to ensure the highest level of security, no digital platform is completely free from risk. If you have any security concerns, please notify our support team immediately.
7. Data Retention Period
app66 retains user information only for as long as necessary. The retention period depends on the type and purpose of the information:
- Account Information: For the entire period the account is active and for a defined period after closure in accordance with legal obligations.
- Transaction Records: For the period required for financial and legal compliance.
- Communication Records: Support-related communications for as long as necessary.
- Technical Logs: For a limited period for security and technical purposes.
After the defined period, information is securely deleted or anonymized.
8. User Rights
app66 grants users the following rights over their own information:
8.1 Right to Know
You may ask us at any time what information we hold about you and have the right to receive a copy of that information.
8.2 Right to Correction
If any of your information is inaccurate or incomplete, you may request that we correct it.
8.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations or legitimate interests.
8.4 Right to Object to Processing
You may object to the processing of your information for marketing communications or other specific purposes.
8.5 Right to Withdraw Consent
For any processing of your information based on your consent, you may withdraw that consent at any time.
To exercise these rights, contact our support team directly.
9. Protection of Minors' Information
app66 services are intended only for individuals aged 21 and above. We do not knowingly collect information from minors.
If a parent or legal guardian learns that their child has created an account on our platform, we ask that they notify our support team immediately. Such accounts and associated information will be deleted without delay.
10. International Data Transfers
For operational purposes, user information may be stored or processed on servers located in various countries. In such cases we ensure that:
- Data transfers are conducted under appropriate safeguards.
- Necessary data protection agreements are in place with third parties.
- The security and confidentiality of information is maintained at all times.
11. Policy Changes and Updates
app66 may review and update this privacy policy from time to time. When changes are made:
- The updated policy will be published on this page and the effective date will be noted.
- Registered users will be notified by email of significant changes.
- Continued use of the platform after changes will be considered acceptance of the updated policy.
We recommend that users visit this page regularly to stay informed about updates.
12. Contact and Complaints
For any questions or concerns about this privacy policy, or any request relating to your information, please contact us:
Support Email: [email protected]
Live Chat: Available 24/7 in Bengali
We aim to respond to any request as quickly as possible. Your privacy is very important to us and we always take your concerns seriously.
For more details about this privacy policy, visit our FAQ page or read about us on our About Us page.